Problem and solutions
If you are visiting this page, it is because we have disappointed you in some way. We ask
I apologize in advance for not being able to leave you completely satisfied and we will have
We are happy to help in any way we can. Our closeness to you is very important
important to us and your satisfaction is what motivates us to do more and better.
Our entire team strives to guarantee you the best possible service,
being fully available to answer all your questions, doubts
and/or suggestions as soon as possible, via our email:
support@krlojas.com
We do everything to make you satisfied, but unfortunately, things don't always go as planned.
as we expect, because there are situations that do not directly depend on us, one
as we work with different partners, such as suppliers and carriers.
We do not want to apologize for any mistakes on our part, but we do want to
also let you know about our reality and how we solve problems
problems. We work every day so that we can improve our
services and we act quickly when situations of breakdowns related to
with products or delays in the delivery of orders on the scheduled date. As an example
of this, our team immediately contacts our suppliers or
with carriers to solve our customers' problems. If you want to
file a complaint directly with our technical support you can do so
through our contact form.
If you have received your order and wish to return a defective product,
manufacturing, you should contact us by email: suporte@krlojas.com
for that purpose.
Please note that you have a maximum period of 3 days, counting from the date of
receipt of the product, to contact us, except in cases involving product warranty
product. We will follow up on the return process and you will receive the
information necessary to send the item to our warehouse.
All return requests are reviewed with the utmost care and a refund is given.
follow up on all possible cases. In the event of an incident, a member of our
team will contact you to obtain any necessary clarification. Our
technical department thus has a very important role and aims to be a
privileged contact to whom you can ask all your questions. Exchange requests and
refunds are resolved within a maximum period of 15 days from the date of receipt
of the products in our warehouse. Our colleagues in this department come from
very transparent way, sending a report with your observations upon completion of the
process.
Despite all our efforts, it is always possible to improve further and that is what
we intend.
We would therefore like to ask for your help so that we can be more effective.
Can you share your suggestions with us?
To do so, simply send us an email.
● support@krlojas.com
●
This email has been specially created to follow up on all your requests. It is
a dedicated email that you can use to report any type of situation that is not
consider it normal. Maximum attention is given to this email and to the resolution of the situations
sent through it.
If you feel that we cannot help and that is your intention, you are also free to
provision of the Online Complaints Book.
I apologize in advance for not being able to leave you completely satisfied and we will have
We are happy to help in any way we can. Our closeness to you is very important
important to us and your satisfaction is what motivates us to do more and better.
Our entire team strives to guarantee you the best possible service,
being fully available to answer all your questions, doubts
and/or suggestions as soon as possible, via our email:
support@krlojas.com
We do everything to make you satisfied, but unfortunately, things don't always go as planned.
as we expect, because there are situations that do not directly depend on us, one
as we work with different partners, such as suppliers and carriers.
We do not want to apologize for any mistakes on our part, but we do want to
also let you know about our reality and how we solve problems
problems. We work every day so that we can improve our
services and we act quickly when situations of breakdowns related to
with products or delays in the delivery of orders on the scheduled date. As an example
of this, our team immediately contacts our suppliers or
with carriers to solve our customers' problems. If you want to
file a complaint directly with our technical support you can do so
through our contact form.
If you have received your order and wish to return a defective product,
manufacturing, you should contact us by email: suporte@krlojas.com
for that purpose.
Please note that you have a maximum period of 3 days, counting from the date of
receipt of the product, to contact us, except in cases involving product warranty
product. We will follow up on the return process and you will receive the
information necessary to send the item to our warehouse.
All return requests are reviewed with the utmost care and a refund is given.
follow up on all possible cases. In the event of an incident, a member of our
team will contact you to obtain any necessary clarification. Our
technical department thus has a very important role and aims to be a
privileged contact to whom you can ask all your questions. Exchange requests and
refunds are resolved within a maximum period of 15 days from the date of receipt
of the products in our warehouse. Our colleagues in this department come from
very transparent way, sending a report with your observations upon completion of the
process.
Despite all our efforts, it is always possible to improve further and that is what
we intend.
We would therefore like to ask for your help so that we can be more effective.
Can you share your suggestions with us?
To do so, simply send us an email.
● support@krlojas.com
●
This email has been specially created to follow up on all your requests. It is
a dedicated email that you can use to report any type of situation that is not
consider it normal. Maximum attention is given to this email and to the resolution of the situations
sent through it.
If you feel that we cannot help and that is your intention, you are also free to
provision of the Online Complaints Book.
https://www.livroreclamacoes.pt/Inicio/