Shipping and Delivery Policy

The products featured on our website are shipped directly from our
manufacturers located in the USA, Spain, Poland, France, China, Sweden and Germany.
The estimated average delivery time for products is 5 to 11 business days and there may be
variations in the deadline by Ctts, and problems with postal strikes, in addition to
other factors beyond our control.
All purchases have a tracking code that will be sent to the customer's email.
customer within 5 working days that can be tracked from the moment the
country of origin until arrival at your residence.
Another important piece of information is that the products arrive in Portugal under inspection
customs and may be subject to taxation. If this occurs, the charge will be
buyer's responsibility.
Delivery is always made by Ctt, however, in some cases, if the recipient is absent,
regions with delivery restrictions, among other reasons, the Post Office may leave a
notice to collect the products at the agency closest to the address provided.
Based on our experience, 85% of products are delivered within 15 days after
post.
If the order is for 2 or more products, they may be sent in bulk.
separated and a tracking code will be issued for each product.
Please be careful when filling in the delivery address to ensure that it is
be done within the established deadline. Remembering that it cannot be
changed after 24 hours of placing the order on the website, as within this period it is already made
the separation of the product for shipping, and it will also not be possible to cancel it
of purchase after 24 hours.
As this is an international order, the tracking information on the website
It may take between 5 to 15 business days after the tracking code is provided.
Products damaged during transport are the responsibility of the services
postcards.
The delivery address must be reviewed by the buyer before
purchase confirmation, and if the product is returned due to an incorrect address or
insufficient data will be the sole responsibility of the customer. In case of an attempt to
delivery by the Post Office without result, remaining at the agency available to be

withdrawn, but not being, is returned to the sender abroad. After confirmation
of resending, the delivery period will start to apply from the date of this confirmation that
will be recorded in the order registration.
As this is an international representation service, any and all merchandise
is subject to bureaucracy or customs taxes.
The company (krlojas.com) is responsible for any possible costs (fees, charges and
taxes) added by the government. The customer who is taxed has 48 hours to enter
contact the company, sending the completed document to the post office that
corresponds to taxation.
In case of resending, a new delivery period will apply.
If you have any questions regarding deadlines, our team will always be available.
through the website's customer service channels or by email: suporte@krlojas.com
When making a purchase, the customer will agree to the conditions and rules
determined by krlojas.com

Track your order via: https://www.ctt.pt/