Shipping and Delivery Policy

The products presented on our website are shipped directly from our
manufacturers located in the USA, Spain, Poland, France, China, Sweden and Germany.
The estimated average delivery time for products is 7 to 15 business days and there may be
variations in deadlines on the part of the Ctts, and problems with postal strikes, in addition to
other factors beyond our control.
All purchases have a tracking code that will be sent to your email address.
customer within 5 working days that can be tracked from the departure of the
country of origin until arrival at your home.
Another important information is that the products arrive in Portugal at inspection
customs and may be subject to taxation. If this occurs, the charge will be
buyer's responsibility.
Delivery is always made by Ctt, however, in some cases, as an absent recipient,
regions with delivery restrictions, among other reasons, the Post Office may leave a
notice to collect the products at the branch closest to the address provided.
Based on our experience, 85% of products are delivered within 15 days after
post.
If the order is for 2 or more products, they may be sent by freight
separately and a tracking code will be issued for each product.
We ask that you be careful when filling out the delivery address to ensure that it
be carried out within the established deadline. Remembering that the same cannot be
changed after 24 hours of placing the order on the website, as within this period it is already made
separation of the product for shipping, and it will also not be possible to cancel
of purchase after 24 hours.
As it is an international order, the tracking information on the website
It may occur between 5 and 15 business days after the tracking code is provided.
Products damaged during transport are the responsibility of the services
postcards.
Filling in the delivery address must be reviewed by the buyer before
confirmation of purchase, and if the product is returned due to an incorrect address or
Insufficient data will be the sole responsibility of the customer. In case of an attempt to
delivery by post without result, remaining at the agency available to be

withdrawn, but if not, be returned to the sender abroad. After confirmation
resend, the delivery period will be valid from the date of this confirmation that
will be recorded in the order register.
As it is an international representation service, any and all merchandise
is subject to bureaucracy or customs taxes.
The company (krlojas.com) is responsible for possible costs (fees, charges and
taxes) added by the government. The customer who is taxed has 48 hours to enter
contact the company, sending the completed document to the post office that
corresponds to taxation.
In case of resending, a new delivery period will apply.
If you have any questions regarding deadlines, our team will always be at your disposal.
through the website's service channels or by email: support@krlojas.com
When making a purchase, the customer will be in agreement with the conditions and standards
determined by krlojas.com

Follow order object via: https://www.ctt.pt/