Exchange and Return Policies
OUR BIGGEST COMMITMENT IS TO YOUR FULL SATISFACTION. If you
chose your product in our virtual store, but upon receiving it, you verified that there is
any manufacturing defect, or even dissatisfied with the product purchased,
We guarantee your right to exchange or return.
Remembering that the first step for an exchange or return is to communicate with our Customer Service Center.
Email support: support@krlojas.com
Our team will instruct the customer on how to exchange or return the item.
product.
As soon as we receive the package, we will carry out an analysis to confirm that everything is ok.
in accordance with the Item return conditions. After confirmation, our team
Customer Service will contact you and in this case you will be able to choose between:
1. Exchange for any other product that is available in our stock.
2. Receive a refund of the amount spent on the products.
The cost of shipping the product for exchange is the responsibility of the buyer.
chose your product in our virtual store, but upon receiving it, you verified that there is
any manufacturing defect, or even dissatisfied with the product purchased,
We guarantee your right to exchange or return.
Remembering that the first step for an exchange or return is to communicate with our Customer Service Center.
Email support: support@krlojas.com
Our team will instruct the customer on how to exchange or return the item.
product.
As soon as we receive the package, we will carry out an analysis to confirm that everything is ok.
in accordance with the Item return conditions. After confirmation, our team
Customer Service will contact you and in this case you will be able to choose between:
1. Exchange for any other product that is available in our stock.
2. Receive a refund of the amount spent on the products.
The cost of shipping the product for exchange is the responsibility of the buyer.